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Governments are under more pressure than ever to radically transform their operations and services. Their citizens expect public services to offer the same quality, convenience and personalization than private ones. They want government operations to be more responsive, more efficient, more transparent, and they want to be more involved. If governments want to be relevant tomorrow, they need to leverage new technologies without delay. Major projects range from recomputerizing traditional government processes, over exploiting big data, to e-government and e-participation.

This process is often severely hampered by a legacy of initiative and innovation inhibiting cultures; obsolete competencies; rigid, pyramidal, and compartmentalized organizational structures. It is, to a large extent, the systematic underestimation of these legacies that is responsible for the poor results of past IT-enabled transformation projects in government agencies.

FrontierShift's approach has helped some of tomorrow's leading governments to undertake and deliver successful large-scale transformation programmes. Key to our success is a holistic approach that doesn't fixate on technology, but gives equal attention to changing organizational culture, developing civil servants� competencies, and redesign organizational structures. This enables governments to become generators of further renewal and improvement capable of meeting future challenges on their own. Our starting point is not a universal model for government transformation, but the initial situation of each administration.

FrontierShift combines the interdisciplinary expertise from across all industries with a deep understanding of the specificities of the public sector to effect real transformational change that will result in high quality services, streamlined operations, greater responsiveness to future challenges, and thus contributes to a country's growth and development, builds trust and connection, and strengthens democracy.

FrontierShift Government Transformation Practice offers a complete suite of services:


Political Advisory

• Political Strategy Development
• Political Research
• Policy Development

Governance

• Mission and Strategy Development
• Change-supportive Management Practices
• Change-supportive Planning Mechanisms
• Devolved Decision Making Mechanisms
• Change-supportive Performance Management
• Change-supportive Organizing Systems

Solution Delivery

• Feasibility Assessments
• Program Management
• Project Management
• Crisis Management
• Interim Management
• Audits and Evaluations

Strategic Relations

• Volunteer Mobilization and Management
• Fundraising
• Strategic Partnership Development
• Advocacy
• Public and Media Relations

Communication

• Communication Strategy Development
• Public Sector Marketing
• Country Branding
• Brand Marketing
• Corporate Communication
• Crisis Prevention and Management
• Digital Marketing and Social Media
• Partnership and Sponsorship Marketing
• Television and Radio Strategies
• Direct Mail and Print Strategies
• Media Production
• Media Buying
• Media Coaching
• Event Management

Creative

• Image Development
• Message Development
• Content Development
• Graphic Design

Technology

• IT Performance and Optimization
• IT Strategy and Architecture
• IT Security
• Networking and Collaboration Solutions
• Virtualization and Cloud Services
• Application Design and Development
• Data Warehousing, Mining and Reporting
• Online Presence Setup and Maintenance
• Social Media Optimization
• Online Reputation Management and Monitoring
• Digital Advocacy
• Bulk Messaging

Research and Analytics

• Target Population Identification
• Polls and Surveys
• Focus Groups
• Impact Assessments and Audits

Organizational Functions

• Business Process Outsourcing
• Customer Experience Management
• Digital enterprise
• Enterprise Software
• Information Management
• Manufacturing
• Mobile Business
• Organizational design
• Performance Management
• Procurement
• Talent and workforce management

People and Culture

• Staff Training
• Management Training
• Staffing
• Employee Reviews
• Change Readiness
• Innovation and Creativity
• Learning Environments
• Stress Management
• Conflict Management
• Diversity Management
• Personal Development
• Team Building and Teamwork
• Change-supportive HR Policies and Tools
• Sense and Respond Environments
• Change Leadership Training
• Coaching and Mentoring Programs
• High performance Cultures
• Motivation and Positive Thinking
• Internal Communication